WordPress Emergency Support UK | Fast Response from £50/hr
WordPress Emergency Support When You Need It Most
UK-Based WordPress Expert Available for Critical Site Issues
Fast Response • Expert Diagnosis • Proven Track Record
WordPress site down? Get expert emergency support from experienced UK developers. Site hacked? White screen? Critical errors? Fast response, guaranteed fixes. £50/hr + £25 callout.
Website down? Database errors? Site hacked? Don’t panic.
With 14+ years of WordPress experience and 70+ sites under active management, I’ve seen and fixed virtually every WordPress emergency. From white screen crashes to complex security breaches, I’ll diagnose the issue quickly and get your site back online.
Request Emergency Support Now
✓ 14+ Years WordPress Experience
✓ 70+ Sites Managed
✓ Same-Day Response
✓ No Fix, No Fee Guarantee
Is Your WordPress Site in Crisis?
If your WordPress website is experiencing any of the following critical issues, you need emergency support immediately. Time matters when your business depends on your online presence.
🚨 Site Completely Down
– White Screen of Death (WSOD)
– 500 Internal Server Error
– 502 Bad Gateway Error
– 503 Service Unavailable
– Site not loading at all
🔒 Security Breaches & Hacks
– Site hacked or defaced
– Malware detected by host or Google
– Spam content appearing on pages
– Redirects to unknown websites
– Unusual admin users created
– Google blacklist warning
💾 Database Issues
– “Error Establishing Database Connection”
– Database corruption
– MySQL server gone away
– Connection timeout errors
⚠️ Critical Functionality Broken
– WooCommerce checkout not working
– Forms not submitting
– Login/admin access blocked
– Payment gateway failures
– Membership site access broken
🔧 Update Disasters
– WordPress core update broke site
– Plugin update caused crash
– Theme update conflicts
– PHP version upgrade issues
📉 Performance Emergencies
– Site extremely slow (load times over 10 seconds)
– Server overload/maxing out resources
– Traffic spike causing crashes
– Database queries causing timeouts
❌ Other Critical Errors
– Memory exhausted errors
– Fatal PHP errors
– 404 errors on all pages
– Blank admin dashboard
– Unable to upload media
Fast, Professional Emergency Response
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1. Contact Me Immediately
Use the emergency contact form below.
Provide:
– Your site URL
– Brief description of the issue
– Any recent changes (updates, new plugins, etc.)
– Error messages you’re seeing
2. Rapid Assessment (~ 15-30 Minutes)
I’ll:
– Review your site and hosting environment
– Identify the root cause
– Provide an honest assessment of what’s needed
– Give you a time and cost estimate
3. Fix Implementation
Once approved, I’ll:
– Take immediate action to stabilize your site
– Fix the underlying problem systematically
– Test thoroughly to ensure stability
– Document what was done
4. Prevention Recommendations
After resolving the emergency:
– Explain what went wrong and why
– Provide recommendations to prevent recurrence
– Offer ongoing maintenance options if appropriate
Clear, Transparent Emergency Pricing
Emergency Support Rate
£50/hr + £25 callout fee
What’s Included:
- Expert diagnosis and troubleshooting
- Complete issue resolution
- Testing and verification
- Documentation of work performed
- Prevention recommendations
Response Times:
- Emergency contact form: Within 2 hours during business hours
- Evening/weekend: Best effort basis (subject to availability)
Priority Support Retainer
Custom pricing based on your needs
Custom pricing based on your need:
- Guaranteed response times
- Discounted hourly rates
- Proactive monitoring available
Ideal for:
- E-commerce sites where downtime = lost revenue
- High-traffic WordPress sites
- Mission-critical business websites
- Agencies needing reliable backup support
Retainer Benefits:
- 30-minute guaranteed response time (during business hours)
- £40/hour discounted rate (save 20%)
- Monthly health checks included
- Direct WhatsApp access
- Priority scheduling
What I Can Fix
Experienced with Every Type of WordPress Emergency
🔐 Security & Malware
- Hacked site cleanup and restoration
- Malware removal and scanning
- Security vulnerability patching
- Firewall configuration
- User access restoration
- Google blacklist removal assistance
⚙️ Technical Errors
- PHP fatal errors and warnings
- Database connection issues
- Memory limit exhausted
- Plugin conflicts
- Theme compatibility issues
- .htaccess problems
🔄 Failed Updates
- WordPress core update rollback
- Plugin compatibility fixes
- Theme update conflicts
- PHP version compatibility
- Database migration issues
🏪 WooCommerce Emergencies
- Checkout page crashes
- Payment gateway failures
- Order processing errors
- Stock synchronization issues
- Shipping calculator problems
⚡ Performance Crises
- Server resource optimization
- Database query optimization
- Caching implementation
- CDN configuration
- Resource bottleneck identification
💾 Data Recovery
- Database restoration from backup
- File recovery
- Content reconstruction
- Lost page/post recovery
- Media library restoration
Why Choose Rootscope for Emergency Support
14+ Years of WordPress Emergency Experience
Real WordPress Expertise
Not a generalist agency or offshore support team. I’m a senior full-stack developer who has personally managed 70+ WordPress sites and resolved hundreds of critical issues. I understand WordPress at the code level, not just the dashboard.
Fast, Accurate Diagnosis
Years of experience mean I can typically identify issues within 15-30 minutes. No wasted time on trial-and-error fixes. I get to the root cause quickly and implement proper solutions.
Honest Communication
I’ll tell you exactly what’s wrong, what it will take to fix it, and whether there are underlying issues that need attention. No technical jargon without explanation. No unnecessary upselling.
Track Record of Success
- 99.9% issue resolution rate
- Average emergency response time: 45 minutes during business hours
- Zero data loss incidents in emergency recoveries
- Clients include major e-commerce sites handling 300+ daily orders
UK-Based & Professional
Work with someone in your timezone who understands UK business needs. Professional, reliable service with proper business insurance and data protection compliance.
No Fix, No Fee Guarantee*
If I can’t resolve your emergency issue, you don’t pay. Simple as that.
*Callout fee applies if issue requires access to hosting/credentials but turns out to be outside WordPress scope (e.g., hosting provider issue)
Common Emergency Scenarios (Case Studies)
Real Emergency Fixes I've Handled
Case: E-Commerce Site Down During Black Friday
The Emergency: A WooCommerce store went completely offline during their biggest sales day. Multiple orders per day at risk.
The Fix:
- Diagnosed within 20 minutes: conflicting plugin after automatic update during the night
- Disabled problematic plugin via FTP
- Rolled back to previous stable version
- Implemented update on a staging site and fixed the code issue withing their custom theme.
Result: Site restored in 45 minutes. Zero sales lost. Client now on maintenance retainer.
Case: WordPress Site Hacked with Malware
The Emergency: Client’s hosting provider suspended site due to malware. Google blacklisted the domain. Business completely offline.
The Fix:
- Full malware scan and removal
- Identified compromised admin accounts
- Patched vulnerable outdated plugins
- Cleaned infected files
- Removed malicious code from the database
- Hardened security configuration
- Submitted Google reconsideration request
Result: Site cleaned and restored in 3 hours. Google blacklist removed within a couple of days.
Case: Database Connection Error After Host Migration
The Emergency: Site showing “Error Establishing Database Connection” after hosting company migrated servers. Client couldn’t access admin or site.
The Fix:
- Diagnosed incorrect database credentials in wp-config.php
- Updated connection details from new host
- Verified database user permissions
- Tested all functionality
Result: Site restored in 30 minutes. Provided documentation to prevent future issues.
Emergency Support Questions Answered
How quickly can you respond?
During business hours (Monday-Friday, 8am-10pm GMT), I aim to respond within 1 hour of receiving your emergency request, often much faster.
For holidays and weekends, I’ll respond as quickly as possible subject to availability. For guaranteed after-hours support, consider a priority retainer arrangement.
What if my site is hosted outside the UK?
No problem. I work with WordPress sites on all major hosting platforms worldwide, including AWS, Digital Ocean, WP Engine, Kinsta, SiteGround, and many others. Location doesn’t affect my ability to help.
Do you need access to my hosting account?
In most cases, I’ll need:
- WordPress admin access
- FTP/SFTP credentials
- Database access (phpMyAdmin or similar)
Sometimes hosting control panel access helps, but it’s not always necessary. I’ll request only the minimum access required to resolve your issue.
How long does emergency support typically take?
Most emergency issues are resolved within 1-3 hours. However, complex problems like extensive malware cleanup or database corruption can take longer. I’ll give you a realistic time estimate after initial assessment.
What if you can't fix the problem?
If I genuinely cannot resolve your issue (which is rare), you won’t be charged for the work – only the £25 callout fee if I’ve already invested time in diagnosis. However, in 14+ years, I’ve had a 99.9% success rate with emergency WordPress issues.
Can you help if my site is completely down and I can't access anything?
Yes. Many emergency fixes require working directly with files and database, which I can access through FTP and hosting control panels even when the site front-end is completely down.
Will you make backups before fixing anything?
Absolutely. Before making any changes, I’ll take a complete backup of your site files and database. This is standard practice and ensures we can roll back if anything unexpected happens.
What happens after you fix the emergency?
After resolving the immediate crisis, I’ll:
- Document what went wrong and what was fixed
- Provide recommendations to prevent recurrence
- Offer ongoing maintenance options if you’re interested
- Be available for questions about the fix
There’s no obligation to continue working together, though many emergency clients become ongoing maintenance clients.
Do you offer ongoing support packages?
Yes. If you want guaranteed response times and proactive monitoring to prevent emergencies, I offer custom retainer packages. These include:
- Monthly health checks
- Proactive updates and security monitoring
- Discounted emergency rates
- Guaranteed 30-minute response times
- Direct phone/WhatsApp access
What payment methods do you accept?
I accept:
- Bank transfer (UK and international)
- Credit/debit cards
- PayPal
Payment is due upon completion for emergency work. Retainers are billed monthly.
Are you available on weekends?
I make best efforts to respond to genuine emergencies on evenings and weekends, but availability isn’t guaranteed. For businesses that need 24/7 coverage, I recommend a priority retainer arrangement which includes out-of-hours support.
What information should I have ready when contacting you?
To speed up the process, have ready:
- Your website URL
- Description of what’s happening (error messages, screenshots if possible)
- When the problem started
- Any recent changes (updates, new plugins, server changes)
- Your hosting provider name
- Your WordPress admin username (you’ll provide password securely later)
Can you help with sites built with page builders like Elementor, Divi, or WPBakery?
Yes. I have extensive experience with all major WordPress page builders:
- Elementor
- Divi
- WPBakery
- Beaver Builder
- Gutenberg (WordPress Block Editor)
- Advanced Custom Fields (ACF)
Builder-specific issues are no problem.
What if my emergency is with WooCommerce specifically?
WooCommerce emergencies are a specialty. I’ve worked extensively with WooCommerce sites handling 300+ orders per day and can quickly diagnose and fix:
- Checkout failures
- Payment gateway issues
- Stock management problems
- Shipping calculator errors
- Order processing bugs
Do you work with WordPress multisite installations?
Yes. I manage several multisite installations and understand the unique challenges they present during emergencies.
Technical Stack Experience
Extensive emergency experience with:
WordPress Core
- All major versions
- Multisite installations
- Custom configurations
Popular Plugins
- WooCommerce
- Yoast SEO
- Wordfence Security
- WP Rocket
- Contact Form 7
- Gravity Forms
- ACF
- 100+ others
Page Builders
- Elementor
- Divi
- WPBakery
- Beaver Builder
- Gutenberg
Hosting Platforms
- WP Engine
- Kinsta
- SiteGround
- AWS Lightsail
- Digital Ocean
- cPanel/WHM
- Plesk
- HestiaCP/VestaCP
- Many others
Server Technologies
- Linux (Ubuntu, CentOS)
- Nginx & Apache
- MySQL & MariaDB
- PHP 5.6 through 8.3
- Redis & Memcached
Emergency Support Contact Form
Get Emergency Help Now
Fill out this form for emergency support. For immediate assistance.
I’ll respond to form submissions within 1 hour during business hours.
For after-hours emergencies, I’ll respond as quickly as possible.
⏱️ Average response time: 45 minutes during business hours
Your information is secure and will only be used to address your
emergency. See our privacy policy.
Prevent Emergencies with Proactive Maintenance
Many WordPress emergencies are preventable with proper maintenance. If you’re dealing with recurring issues or want peace of mind, consider ongoing WordPress maintenance:
What’s Included in Maintenance:
- Regular security updates
- Automatic backups
- Uptime monitoring
- Performance optimization
- Security hardening
- Priority support access
Benefits:
- Catch issues before they become emergencies
- Lower overall support costs
- Better site performance
- Improved security
- Sleep better at night
Starting from £27.99/month for essential maintenance coverage.
